Business Mailing Address:
Kim's Visions and Dreams/Enchanted T Shirts
4010 W. Navajo Drive
Phoenix, AZ 85051 USA
Email is currently the fastest, most reliable way to reach us with your questions! We normally respond within 24 - 48 firstname.lastname@example.org
Sales tax required for Arizona residents sales is 9.3%, effective June 1, 2010.
PAYMENTS & SHIPPING:
* ALL USA & INTERNATIONAL CREDIT CARD/DEBIT CARD Billing Info MUST Be A Valid Address & Match Exactly What Your Issuing Bank Has On File or There May Be A Delay In Processing & Shipping Your Order. Our processing services ( including paypal ) use an automatic authorization system for everyone's protection. *
IMPORTANT: PLEASE NOTE Due to Increased security measures and a rise in fraudulent card information, We May Email You and Request Address Verification, If There Appears To Be A Discrepancy In Your Address Information. If a reply is not received, and we have made more than one attempt to contact you via email, your order will automatically be cancelled.
WE ARE NO LONGER ACCEPTING INTERNATIONAL ORDERS. WE APOLOGIZE FOR THE INCONVENIENCE.
TYPE OF PAYMENTS ACCEPTED
8/15/11 Due To Increased Security Measures, We Are Only Accepting Paypal As Described Below.
USA: PAYPAL( Visa, Mastercard, Discover, American Express, eCheck ) - Paypal is one of The Top Most Trusted & Respected secure payment processors where you can safely pay with a credit or debit card, or echeck.
Can I FAX My Order and Credit Card Information?
NO, Sorry. paypal will securely process your payment.
Can I call you and place an order over the phone?
NO, Sorry for the inconvenience. We are no longer accepting orders over the phone.
Can I Mail You My Payment?
NO, Sorry for the inconvenience. Due to the custom artistic nature and extremely high demand of our products, we are not accepting a mailed payment.
Can I Email You My Order?
YES, If you are going to pay through Paypal, you email us your order we will send you a Paypal invoice so you can pay for your order. Payment is due at time of order.
Can You Ship To a P.O. BOX?
YES, We can ship to either a P.O. BOX address, or a physical street address.
Can You Hold An Item For Me Until I Can Pay For It?
NO, Sorry for the inconvenience. We no longer hold items.
We only ship USPS Mail. All shipping includes a mandatory delivery confirmation tracking number.
USA is considered the Continental USA, Hawaii and APO/AE addresses ( only if the post office will pick up an APO/AE address ). USA Territories may be considered Outside the USA for shipping fees. This is not negotiable.
Shipping fee is set per amount of purchase as follows:
USA FIRST CLASS SHIPPING: $0.01 to $19.99 = $5.90, $20.00 to $29.99 = $6.90, $30.00 to $49.99 = $8.10, $50.00 to $79.99 = $10.90, $80.00 to $99.99 = $12.10, $100.00 to $139.99 = $15.90, $140.00 to $159.99 = $17.10, $160.00 to $179.99 = $20.90, $180.00 to $199.99 = $23.10, $200.00 to $249.99 = $26.90, $250.00 to $299.99 = $30.10, $300.00 to $349.99 = $34.90, $350.00 to $399.99 = $40.10, $400.00 to $449.99 = $45.90, $450.00 to $499.99 = $50.10, $500.00 and over is set at $100.00 , but will be calculated after your purchase to the appropriate fee.
USA PRIORITY SHIPPING ( If Offered as a Selection): Add $2.00 to the rate shown for First Class if Priority is shown as a shipping option.
USA FIRST CLASS SHIPPING WITH PACKAGE INSURANCE: Add $3.00 to the rate shown for First Class.
USA PRIORITY SHIPPING WITH PACKAGE INSURANCE (If offered as a Selection): Add $5.00 to the rate shown for First Class if this option is shown as a selection.
WE ARE NO LONGER ACCEPTING INTERNATIONAL ORDERS EFFECTIVE 8 / 18/ 10. Due To Fraudulent Orders . Sorry For The Inconvenience.
INTERNATIONAL AIRMAIL - SHIPPING TO CANADA ( If Offered ): Add $15.00 to the rate shown for USA First Class.
INTERNATIONAL AIRMAIL - SHIPPING TO ALL OTHER COUNTRIES ( If Offered ): Add $25.00 to the rate shown for USA First Class.
INTERNATIONAL PACKAGE INSURANCE IS NOT AVAILABLE
INTERNATIONAL- ALL COUNTRIES OUTSIDE THE USA ( If Offered ): You will be informed if the shipping fees to your country are higher than what is shown. At that time you may approve the extra fees or cancel your order.
It is increasingly difficult and more expensive to ship outside the USA. We apologize for any inconvenience. In the near future we will no longer ship outside the USA.
POSSIBLE INTERNATIONAL CUSTOMS FEES: International customers are responsible for any possible extra customs fees which your country may require. This is not negotiable.
When will your order be shipped?
Normally your order will ship approximately either 2-3 business days(for items on the premises) or 4-8 business days (for items coming to us from any of our makers) from receipt of verified cleared payment.
During the Summer Season, orders containing shirts coming to us from the makers may take a day or 2 longer to ship out.
Sorry, due to the Artistic nature of our items, we are unable to accomidate RUSH or Deadline orders.
In order to offer you the largest selection and best prices- this is generally an orderable site. We do have a large in store stock of the most popular designs ( more than 1000 shirts of different types, sizes & designs on the premises ), however- we find we still need to order the designs in the sizes we need, from the different artist makers, once or twice a week.
At the time of your order, you will be given an estimated date of shipping- generally 4-7 business days or less, depending on your exact order.
Once My Order Has Been Shipped, How Long Until I Receive It?
Once we ship your order you will normally receive it within 2 or 3 business days. We ship via USPS First Class (or Priority) so in transit time is fast!
How & When Can I Change or Cancel My Order If I Need To?
CANCELLATIONS OR CHANGES MUST BE MADE WITHIN 24 HOURS OF PLACING YOUR ORDER. Once your order has been processed, it can Not be changed or cancelled.
Email us immediately with your change or cancellation within 24 hours of placing your order: ( email@example.com ) Customer can Not go into the website itself and change or cancel your order once it have been submitted.
Changes to your order can Not be made after 24 hours of customer submitting order.
Cancellation of Order can not be made after 24 hours of customer submitting order. Shipping fees are not refundable. Upon our receipt of your return, you will be notified via email and you will be refunded appropriately including applicable restock fee..
What If I Change My Mind Or I Thought You Could Get It To Me Sooner?
You Will Be Responsible For The Shipping Fee & Restock Fee If You Cancel After 24 Hours of Ordering (except in the case of a backorder as described below).
Be As Sure As You Can About Your Order, & Please Support Your Local Store & Shop Locally If You Have A Deadline!!!!
What If A Certain Size In A Shirt Is Not Available (Backorder) When I Order?
Basically: You can either wait or cancel that particular item (we will send you an email showing a customer reply needed to continue. There is no restock to cancel when this happens). We will notify you and keep in constant contact if you want to wait for the shirt.
Back order time is usually 2 - 5 weeks & will vary.
~ One of the makers we work with is extremely popular, they use only very high quality shirts, and they go through a lengthy, amazing, earth friendly process of hand dying each shirt and printing using a soft screen printing method ~ These Shirts Are Worth Any Wait You May Experience ~
USA customers: We keep prices low by shipping your order in one shipment. However, we are currently not charging extra shipping that applies to backordered shirts- which require a second package to be shipped at a later time. Please consider it a Thank You for your patience if it happens with your order.
International customers ( If Offered ): You will be informed if something is on back order and will be given some options depending on your order. Multiple shirts with a back order: In stock shirts will ship asap- You may approve a wait on a backorder item, however, you will be charged the full shipping fee appropriate for each item shown on the shipping chart above. You will not be billed for an item until it is shipping.
Can You Pick Up Your Order If You Live In The Area?
Order Pick Up Is Not Available At This Time
RETURNS & REFUNDS:
RETURN & REFUND POLICY: Inspect your order as soon as it arrives and contact us immediately if there is an issue.
You Must Contact Us at firstname.lastname@example.org for APPROVAL Before Returning Item. Shipping Fees are Not Refundable.
CLOSEOUT SALE Items are NOT Returnable, NOT Refundable. CLOSEOUT SALES ARE FINAL.
ALL RETURNS WILL BE SUBJECT TO A MINIMUM 15% RESTOCKING FEE. THIS IS NOT NEGOTIABLE. THIS INCLUDES EXCHANGED ITEMS. You must purchase the size or shirt you want, and return the one you don't want- very simple.( Unless it is Our mistake, then we pay shipping. Forinstance-you ordered a wolf shirt and received a lizard instead. )
Unapproved returns, returned items which have no email record of a return request, returns out of the blue, and returns received after 7 days from customer original receipt of item, ARE CONSIDERED USED ITEMS and will be subject to a 50% restocking fee. This is not negotiable.
IF YOU DO NOT EMAIL US IMMEDIATELY UPON ARRIVAL OF YOUR ITEM, WE WILL ASSUME YOU HAVE WORN THE CLOTHING. WORN CLOTHING IS NOT RETURNABLE.
Used or dirty clothing is not returnable.
Refused Packages, and Any packages returned to us by the delivery service for Any reason are subject to the same return/exchange policy.
We are happy to re-ship your returned package for the applicable shipping fee.
Items must be returned and received by us within 7 days of your postal verified receipt of order, or attempt to deliver by the delivery service, for refund of purchase price of item minus shipping fee and minus restocking fee. Return for exchange ( additional shipping fee and restock fee will apply for exchange unless it is our error ).
Returned items will be inspected upon arrival. We do not refund or exchange used, washed or otherwise damaged items, or items which smell like perfume, cologne or Smoke, or have traces of body glitter on them.
Shipping fees involved are not refundable. Shipping fees for item exchange will apply (unless it is our error).
Refunds are issued within 7 days of our receipt of return, after it passes return inspection.
What is the email address to contact again, I forgot?
Email: email@example.com to request refund or exchange
What is the return address again?
Mail in appropriate safe & secure mailer to:
Kim's Visions and Dreams/ Enchanted T Shirts, 4010 W. Navajo Drive, Phoenix, AZ 85051. USA
* * * * * * *
Enchanted T Shirts® is a division of Kim's Visions and Dreams®