Business Mailing Address:
Kim's Visions and Dreams/Enchanted T Shirts
4010 W. Navajo Drive
Phoenix, AZ 85051 USA
Email is currently the fastest, most reliable way to reach us with your questions! We normally respond within 24 - 48 email@example.com
Sales tax required for Arizona residents sales is 8.3%.
PAYMENTS & SHIPPING:
WE ARE NO LONGER ACCEPTING INTERNATIONAL ORDERS. WE APOLOGIZE FOR THE INCONVENIENCE.
TYPE OF PAYMENTS ACCEPTED
8/15/11 Due To Increased Security Measures, We Are Only Accepting Payments As Described Below.
USA: PAYPAL,( Visa, Mastercard, Discover, American Express, eCheck ) - Paypal is one of The Top Most Trusted & Respected secure payment processors where you can safely pay with a credit or debit card, or echeck.
USA: PAYPAL "Bill Me Later" (Promotional financing as paypal offers, for instance: No interest if paid in full within 6 months on purchases of $99 or more).
Can I FAX, Phone, or Mail My Order and Payment Information?
NO, Sorry. paypal will securely process your payment.
Can I Email You My Order?
YES, If you email us your order, we will send you a Paypal invoice so you can pay for your order. Payment is due at time of order. Sorry we can't hold items.
Can You Ship To a P.O. BOX?
YES, We can ship to either a P.O. BOX address, or a physical street address.
Can you RUSH my order I have a deadline?
Due to the Artistic nature of our items, we are unable to accommodate RUSH or Deadline orders.
When will your order be shipped?
Normally your order will ship approximately either 2-3 business days(for items on the premises) or 4-8 business days (for items coming to us from any of our makers/printers) from receipt of verified cleared payment.
During the Summer Season, orders containing shirts coming to us from the printers may take a day or 2 longer to ship out.
In order to offer you the largest selection and best prices- this is generally an orderable site. We do have a large in store stock of the most popular designs ( more than 1000 shirts of different types, sizes & designs on the premises ), however- we find we still need to order the designs in the sizes we need, from the different artist makers/printers, once or twice a week.
At the time of your order, you will be given an estimated date of shipping- generally 4-7 business days or less, depending on your exact order.
Once My Order Has Been Shipped, How Long Until I Receive It?
Once we ship your order you will normally receive it within 2 or 3 business days. We ship via USPS First Class (or Priority) so in transit time is fast!
We only ship USPS Mail. All shipping includes a free mandatory delivery confirmation tracking number.
USA is considered the Continental USA, Hawaii and APO/AE addresses ( only if the post office will pick up an APO/AE address- must have a 5 digit zip code ). USA Territories might be considered Outside the USA for shipping fees. This is not negotiable.
Shipping fee is set per amount of purchase as follows:
USA FIRST CLASS SHIPPING: $0.01 to $19.99 = $5.90, $20.00 to $29.99 = $6.90, $30.00 to $49.99 = $8.10, $50.00 to $79.99 = $10.90, $80.00 to $99.99 = $12.10, $100.00 to $139.99 = $15.90, $140.00 to $159.99 = $17.10, $160.00 to $179.99 = $20.90, $180.00 to $199.99 = $23.10, $200.00 to $249.99 = $26.90, $250.00 to $299.99 = $30.10, $300.00 to $349.99 = $34.90, $350.00 to $399.99 = $40.10, $400.00 to $449.99 = $45.90, $450.00 to $499.99 = $50.10, $500.00 and over is set at $100.00 , but will be calculated after your purchase to the appropriate fee.
USA PRIORITY SHIPPING ( If Offered as a Selection): Add $2.00 to the rate shown for First Class if Priority is shown as a shipping option.
USA FIRST CLASS SHIPPING WITH PACKAGE INSURANCE: Add $3.00 to the rate shown for First Class.
USA PRIORITY SHIPPING WITH PACKAGE INSURANCE (If offered as a Selection): Add $5.00 to the rate shown for First Class if this option is shown as a selection.
WE ARE NO LONGER ACCEPTING INTERNATIONAL ORDERS EFFECTIVE 8 / 18/ 10. It is increasingly difficult and more expensive to ship outside the USA. We apologize for any inconvenience. We no longer ship outside the USA.
How & When Can I Change or Cancel My Order If I Need To?
CANCELLATIONS OR CHANGES MUST BE MADE WITHIN 24 HOURS OF PLACING YOUR ORDER. Once your order has been processed, it can Not be changed or cancelled.
Email us immediately with your change or cancellation within 24 hours of placing your order: ( firstname.lastname@example.org ) Customer can Not go into the website itself and change or cancel your order once it have been submitted.
What If I Change My Mind Or I Thought You Could Get It To Me Sooner?
You Will Be Responsible For The Shipping Fee If You Cancel After 24 Hours of Ordering (except in the case of a backorder as described below).
What If A Certain Size In A Shirt Is Not Available (Backorder) When I Order?
Basically: You can either wait or cancel that particular item (we will send you an email showing a customer reply needed to continue. There is no restock to cancel when this happens). We will notify you and keep in constant contact if you want to wait for the shirt.
Back order time is usually 2 - 3 weeks & will vary.
~ One of the maker/printers we work with is extremely popular, they use only very high quality shirts, and they go through a lengthy, amazing, earth friendly process of hand dying each shirt and printing using a soft screen printing method ~ These Shirts Are Worth Any Wait You May Experience ~
USA customers: We keep prices low by shipping your order in one shipment. However, we are currently not charging extra shipping that applies to backordered shirts- which require a second package to be shipped at a later time. Please consider it a Thank You for your patience if it happens with your order.
Can You Pick Up Your Order If You Live In The Area?
Order Pick Up Is Not Available At This Time
RETURNS & REFUNDS:
RETURN & REFUND POLICY: Inspect your order as soon as it arrives and contact us immediately if there is an issue.
Contact Us at email@example.com for APPROVAL Before Returning Item. Shipping Fees are Not Refundable.
Do You Have A Restock Fee On Returns?
APPROVED RETURNS Received within 14 days of delivery of your order DO NOT Have a Restock fee.
ALL RETURNS Received here after 14 days of delivery of your order to you, WILL BE SUBJECT TO A MINIMUM 15% RESTOCKING FEE . THIS IS NOT NEGOTIABLE. THIS INCLUDES EXCHANGED ITEMS. You must purchase the size or shirt you want, and return the one you don't want- very simple.( Unless it is Our mistake, then we pay shipping. For instance-you ordered a wolf shirt and received a lizard instead. )
Refused Packages, and Any packages returned to us by the delivery service for Any reason are subject to the same return/exchange policy.
We are happy to re-ship your returned package for the applicable shipping fee.
Items must be returned and received by us within 14 days of your postal verified receipt of order, or attempt to deliver by the delivery service, for refund of purchase price of item minus shipping fee. Return for exchange ( additional shipping fee and restock fee will apply for exchange unless it is our error ).
We do not refund or exchange used, washed or otherwise damaged items..
Shipping fees involved are not refundable. Shipping fees for item exchange will apply (unless it is our error).
Refunds are issued within 7 days of our receipt of return, after it passes return inspection.
What is the email address to contact again, I forgot?
Email: firstname.lastname@example.org to request refund or exchange approval.
What is the return address again?
Mail in appropriate safe & secure mailer with some type of tracking ( for instance usps delivery confirmation for about an extra 90 cents, this allows you to track your return) please enclose a note or original receipt so we can easily find your order and expedite refund, to:
Kim's Visions and Dreams/ Enchanted T Shirts, 4010 W. Navajo Drive, Phoenix, AZ 85051. USA
We will email you once we have received your return.
Order Acceptance Policy: enchantedtshirts.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less
than the quantity you ordered of any item if no longer available in the quantity purchased.
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Enchanted T Shirts® is a division of Kim's Visions and Dreams®